Terms Conditions

Please read all of our terms and conditions before doing anything.

1. General

We, at Urban Pulse Herboceuticals (“UPH”, “We”, “Us”) provide services to all individuals accessing subject to the notices, terms and conditions set forth in these terms and conditions (“Terms and Conditions”, “Agreement”, “T&C”), read the Privacy Policy.

The website is owned and operated by UPH, a company duly incorporated under the provisions of the Companies Act, 2013.

Any accessing or browsing of the and using the Services indicates your agreement to all the terms and conditions in this Agreement. If you disagree with any part of the Terms and Conditions, then you may discontinue access.


2. Eligibility

When you use the App, you represent that you meet the following primary eligibility criteria:

You are at least 18 years old or visiting under the supervision of a parent or guardian, who in such a case will be deemed as the

recipient / end-user of the Services for the purpose of these Terms and Conditions.

You are legally competent to contract, and otherwise competent to receive the Services.

You have not been previously suspended or removed by UPH, or disqualified for any other reason, from availing the Services.


3. Our Services

Through , we provide you with the following services (“Services”):

A. Creating and maintaining user accounts:

To use avail our Services, Users need to register on the App in order to use the functions, service or platform of the App. In order to register, you must provide certain personal details including your name, email address, birth date, gender, etc.

B. Scheduling an appointment:

You can book an appointment for a online consultation with a

You will receive a confirmation of appointment for a online consultation with an Doctor of your choice, on UPH application and/or via SMS, email. reserves the right to reschedule or cancel an appointment without any prior notice. The time provided for consultation to you is indicative and actual consultation time may change depending on the consulting Doctor discretion. Consultations can be booked, rescheduled or cancelled free of cost in minimum fifteen minutes left from consult slot start time for virtual consult and minimum thirty minutes left from consult slot start time for physical consult for free. Maximum 3 free reschedules are allowed for online consult and 1 free reschedule for physical consult.

Your consulting HSP reserves the right to provide post consultation free review.


4. Pricing and Payment

You may use internet banking or debit / credit card for making payment for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service fees.

UPH shall not be liable in any manner whatsoever, if incorrect or inaccurate credit / debit card details are provided by you for making the payment of consultation fees or you use a credit / debit card which is not lawfully owned by you or if you permit a third party to use your password or other means to access your account.

UPH shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless it is an authorized third party website and / or required by law regulation or court order.

5. Cancellation and Refunds

Refunds may be made in case a request is raised by the user by clicking the cancel button in the user dashboard in the website within the stipulated deadline mentioned in the refund and cancellation table above.

Refunds will only be made against genuine and trackable cancellation requests generated by you by clicking on the cancellation button provided in the App’s user dashboard in your UPH account. Refund request against delays, nature of advice obtained, efficacy of treatment, health outcomes of consultation will not be entertained.

  • Refunds may be processed within 15 working days from the receipt of a request from you. All communications with regards to refund should be sent to customercare@urbanpulseherboceuticals.com

If the cancellation request is received prior to the order being shipped for delivery, a complete refund will be made. Once the order is shipped, cancellations are treated as returns and the process outlined in the returns section will be applicable.

UPH reserves the right to modify / implement a new pricing structure at any time prior to billing you for your initial payment or for future payments.