FAQ's


What are the modes of payment that you accept?
Mode of Payment shall entirely depend on your convenience. You can choose to pay online through credit cards, debit cards, internet banking, Paytm, googlepay. We take very strict measures to ensure a fair and secure online transaction. However, if a customer does not feel comfortable transacting online, he or she can choose to pay through cash on delivery.



Is there any minimum value of order required to shop at urban pulse herboceuticals ?

Happy Shopping!!! There is no minimum order policy while shopping at www.urbanpulseherboceuticals.com



How will I know that my order has been confirmed?
On prepaid orders, a notification will be sent to your email address along with the order reference number. For Cash on Delivery orders, the same will be confirmed through mails and SMS  by our customer care executive after you have placed the order.



Do I get a bill for my shopping?
Yes, you will be provided with a bill when your order is delivered to your address
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How can I track my order?
You can track all packages sent through our registered courier partners. Your shipping confirmation e-mail will include your “Tracking Number/ AWB No


How long will it take for the product to reach me?
The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location.


Can I get a refund if I return a product after purchase?
We do not entertain refunds or accept returns unless there is a manufacturing defect in our product or Human error.


How to get in touch with our Customer Support Team?
Please feel free to call us at 7303700963 or write to us at customercare@urbanpulseherboceuticals.com